How do I use Le Pipe?

You can find instructions here!

 

How do I use the Nebula Rolling Tray?

Don't worry, we got you. Instructions.

 

Wholesale?

We love wholesale. Give us a shout at hello@houseofpuff.com. Please note that all wholesale orders are final.

 

SHIPPING

Where does House of Puff ship?

House of Puff currently ships only within the US. Intended for tobacco use only.

 

When will my order ship?

After placing your order, processing takes 1-2 business days and shipping typically takes 1-7 business days. As soon as your order ships, you’ll receive an email notification with your tracking number.

  

How can I edit my shipping address?

If the address on your order is incorrect, please email hello@houseofpuff.com as soon as possible.

 

ORDER

What forms of payment do you accept?

We accept Paypal, Visa, MasterCard, American Express, JCB, Discover and Diners Club credit or debit cards. 

 

How can I update my order?

Please email us at hello@houseofpuff.com as soon as possible if you’d like to cancel or change your order. We’ll do our best to process your request.

  

What’s your return policy?

Purchased items may be returned in perfect condition, packaging included, up to 15 days after their initial receipt for a full refund, less initial shipping costs. You will be responsible for the shipping fees. Please contact us to initiate the return process: hello@houseofpuff.com. House of Puff reserves the right to refuse a return if the goods are returned in unsatisfactory condition. Just a heads up that we can't accept returns for products that have been used

  

What if a product is damaged?

In the unlikely event that a product arrives broken, damaged, or the incorrect product was shipped, please let within 5 days of delivery to exchange it. Please email us at hello@houseofpuff.com and include 2 - 3 images of the damaged product. Upon receipt of the product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product in a timely manner.

  

MISC

Who makes your candle?

We teamed up with the best! After months of research, we developed our signature scent with Joya, a New York City-based fragrance design studio. Since 2006, Joya has designed and produced distinctive artifacts with an ethos of balance and beauty: simple, locally-sourced materials with sustainable packaging and ethical production practices.

 

Can I choose my candle label?

Yes! We designed 6 candle labels for you to choose from. If your label is sold out, shoot us an email at hello@houseofpuff.com, and we'll do our best to send you the label you want.

    

How do I clean my pipe?

We include cleaning instructions with every pipe order. The easiest way is to use rubbing alcohol with a cotton swab to keep them squeaky clean, or watch this. Occasionally, the insides of our pipes can contain some residue from having been fired in a kiln. If you find some in your pipe, just dip a cotton swab in some rubbing alcohol and use it to gently clean the residue off. 

 

Social media?

Yes! Slide into our DMs @thehouseofpuff

 

Are your products only for women?

Nope! It’s a women-run company, but we cater to the chic of all persuasions.

  

Where can I buy your products?

House of Puff products can be found on our website. For wholesale inquiries, email hello@houseofpuff.com.

  

Do you have an editorial site?

We do! It’s called the Drawing Room, and it’s collection of things we’ve learned, plus people and places that inspire us. We feature how-to guides, interviews, and entertaining tips. 

   

OTHER QUESTIONS?

Please we love emails! Give us a shout at hello@houseofpuff.com